Return & Refund Policy


Last updated: 02 January 2022


Thank you for shopping at


If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.


The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.



For the purposes of this Return and Refund Policy:


● “Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to 25dot3

● “Goods” refers to the items offered for sale on the Service.

● “Orders” means a request by You to purchase Goods from Us.

● “Service” refers to the Website.

● “Website” refers to 25dot3 accessible from

● “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing          or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

● visiting our website:

● sending us an email:

We will reimburse You no later than 21 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

  • Please note, that you are required to pay for the cost of returning items, however the postage is only refundable for faulty (damaged or wrong) items.

  • In case of receiving damaged, or wrong Goods, you must return the original item to 25dot3 within 10 days of receipt. The postage is only refundable for faulty (damaged or wrong) Goods.


Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

● The Goods were purchased in the last 14 days

● The Goods are in the original packaging

● The following Goods cannot be returned:

  •  The supply of Goods made to Your specifications or clearly personalized.

  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.


We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. 


Returning Goods

  • You are responsible for the cost and risk of returning the Goods to Us. The postage is only refundable for faulty (damaged or wrong) Goods. You should send the Goods at the following address:



BW21, 3Empson Street London E3 3LT


  • We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery. 


Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by:


● visiting our website:

● sending us an email: